Questions meet answers
Can I bring outside food?
We’re a nut aware facility and we’re proud of it. Only baby formula is permitted.
What’s your policy on socks?
Socks at all times, shoes get stashed when you walk in the door. This goes for parents too and we have some behind the counter if you forget.
Do I need to sign a waiver?
Yes, its so everyone can keep having a good time day after day.
How do you keep the place clean?
We clean with a next level hospital grade sanitizer called Vital Oxide. We sanitize the entire structure and all surfaces very often, and hire a third party crew for the cherry on top. We also limit our capacity to encourage greater social distancing. Yay for cleaning!
How many people are allowed in each time slot?
We follow all guidelines to ensure a safe, fun, and exciting visit each time. We want our guests to be comfortable, and feel at home. Mi casa, Su casa! If you’ve ever concern, give us a ring and we’ll fill you in on how busy it is.
What happens if I can’t make my booking?
Dang, we would’ve loved to see you! We do not offer refunds, but we can work with you to reschedule your spot. For birthday parties, the deposit at time of booking is secured (but we can work with you on a near term date change). Camp tuition is secured upon booking, as spots go fast. You’ll alway get credit though
Is my kid too old or too young?
Play has no age. The space is designed for the entire family. It’s exploratory features will impress even the grumpiest of 12 year olds and our super-little-ones area provides a safe, engaging place for the tiniest members of your family.